Help
How can we help?
Orders, shipping, returns, sizes and payments. Can’t find your answer? Contact us.
Frequently asked questions
Orders
How do I place an order?
Browse the shop at jamaestro.com, choose your size and colour, add the item to your cart and check out. You will receive an order confirmation by email.
Can I cancel my order?
Contact us as soon as possible and we will cancel it if it has not shipped yet. Customised jerseys and gear cannot be cancelled once production has started.
An item I want is unavailable. What can I do?
Popular items are restocked regularly. Subscribe to the newsletter to hear first, or contact us and we will tell you when it is expected back.
Shipping & delivery
How long does delivery take?
Orders within the US usually arrive in 3 to 7 business days, around 7 business days for standard shipping. If your order has not arrived after two weeks, contact us and we will sort it out.
Returns & refunds
What is your return policy?
You have 30 days after receiving your item to request a return. Items must be unworn and unused, with their tags and original packaging, and proof of purchase is required. Contact us to start a return: once it is accepted, we send you a return shipping label and instructions. Sale items, gift cards and customized products can’t be returned.
My item arrived damaged or defective.
We are sorry. Email contact@jamaestroathletic.com with your order number and photos of the item and we will make it right.
Payments
Which payment methods do you accept?
Apple Pay, Google Pay, Mastercard, Visa, PayPal and Shop Pay.
How do I get discounts?
Join the newsletter for early access to drops, exclusive offers and seasonal sales. Current deals are always in the Hot Sale collection.
Products & sizing
How do I find my size?
Every product page in the shop has a size guide. Between two sizes? Contact us with your height and weight and we will help you choose.
Custom & team orders
Can you customise jerseys for my team?
Yes. We print and embroider team jerseys and gear with your names, numbers and logo. Tell us about your team on the Custom page and we will send a quote.
Sponsorship
Do you sponsor athletes and teams?
We support athletes and teams with apparel, equipment and marketing. Apply on the Athletes page.
Other
How do I contact customer support?
Email contact@jamaestroathletic.com or call +1 608 888 3395. We reply within 24 h.
Shipping
Orders within the US usually arrive in 3 to 7 business days; standard shipping takes around 7 business days.
Free shipping on qualifying orders.
No package after two weeks? Contact us and we’ll sort it out.
Returns
You have 30 days after receiving your item to request a return. Items must be unworn and unused, with their tags and original packaging, and proof of purchase is required. Contact us to start a return: once it is accepted, we send you a return shipping label and instructions. Sale items, gift cards and customized products can’t be returned.
Warranty
Something arrived defective or damaged? Email contact@jamaestroathletic.com with your order number and photos of the item, and we’ll make it right.